Shipping Policy

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

 

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

 

Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 

 

Customs & Duties:

(In most cases, packages shipped to US & Canada don't require any additional fees.)

 

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally.

 

Lost / Stolen package:

 

  • Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
  • If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
  • If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

 

Estimated shipping times by country:

United States:
8-12 days
Australia:
8-12 days
Canada:
10-20 days
United Kingdom:
6-10 days
Finland, Sweden, Norway:
8-12 days
France, Netherlands:
8-12 days
Rest of the World:
8-30 days
DHL Express:
3-5 days

 

 

*Local holidays in origin countries that may cause a delay in shipping are not considered as business days.

 

Things to Keep in Mind:

Order Numbers don't instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your Order has been Shipped Out & Delivery Status should update within a few days.

 

For any further assistance, please send us an email at service@livetranquility, and one of our support representatives will be there to assist you.