FAQs

General

-Money-back guarantee

This offer is valid within the first 90 days of receiving your product. It may not be redeemed while your product is still in transit. If you are not happy with your purchase we will offer a full refund on of the purchase price.

-Where are you based? Where is it shipped from?

Livetranquility is based in Bellevue, WA and we also have branch in Hong Kong, Singapore.

USA orders primarily ship out from fulfillment centers in the Bellevue, WA. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

International orders from our production lines directly.

If you're worried about shipping, you can visit our shipping policy page: 

SHIPPING INFORMATION

-When will my order be shipped?

Please allow 24-48 hours for order processing. You will receive an email confirmation with a tracking number as soon as your order leaves our fulfillment center.

-How long will it take for my items to arrive?

Our products are made with care and are often in high demand which results in longer delivery times. Please allow 8-12 days for delivery to the USA. For most other countries, please allow 10-20 days for delivery.

-Can I change my address after I’ve ordered?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at service@livetranquility.comIf the address is wrong, we can correct this within 24 hours.

-What if item arrived damaged?

We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.Please refer to our Refunds and Returns section here.

 

Product FAQ - The Fairy Light Sparkly Trees

-What are the dimensions?

The current dimensions for the Fairy Light Spirit Tree are as follows:

Height: 1 ½ feet (18 inches)

Base: 4.7 inches

-How do I charge my tree? Battery or USB?

So currently our Fairy Light Sparkly Trees can be operated via two ways:

1. 3x AA Batteries 

OR

2. Universal USB Wall Charger

-Are the bulbs replaceable?

The bulbs are very tiny so they are not replaceable, but your Fairy Light Sparkly Trees is covered by our 90 day money-back guarantee if anything goes wrong or any of them break. 

We will reship a free product if you encounter any issues.

-What are the differences between the two trees?

So currently, we offer two options for our Fairy Light Sparkly Trees ~ here are the differences:

Spirit Tree (108 bulb) - (Silver Metallic finish)

Sunshine Pearl (36 bulb) - (Gold Metallic finish)